The Conference and Events Operations Manager at Pullman Adelaide will oversee the operational aspects of conferencing and events, reporting directly to the Food & Beverage Manager. This hands-on role involves guest liaison, supervising employees, preparing accounts, and managing equipment needs, while supporting revenue initiatives and maintaining cost controls. The manager will work closely with the Sales and Marketing team, external suppliers, and contractors to ensure efficient food and beverage service and total customer satisfaction.

Responsibilities

The successful candidate will work directly with the Food & Beverage Manager with an operational emphasis on Conferencing and Events. This includes guest liaison, supervision of employees, preparation of accounts and managing equipment needs. They will support revenue initiatives and maintain cost controls whilst providing total customer satisfaction with all customer contact. This role is 'hands on', working as part of a team to provide efficient food and beverage service.

Requirements

High attention to detail and organisation skills
Prior experience managing a team at a senior level (F&B Duty Manager / Venue Manager or similar)
Responsible Persons badge and RSA valid in SA
Successful candidate must provide an Australian police clearance and working with vulnerable person clearance.
Experience across banquets, events and restaurant service is advantageous
Strong focus to exceed customer expectations
A true passion for delivering quality service
Ability to work flexible, to manage events from the ground
Proven experience managing diverse teams
Excellence grooming and presentation
Proven experience managing work schedules, monitoring and evaluating performance, as well as leading high performing and engaged teams
Experience supervising and supporting employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact.
Computer literate. Experience with MICROS or similar POS system, Opera Cloud, Time and Attendance digital systems such as ReadyWorkforce, is an advantage.
Full time working rights in Australia

Benefits

ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation, Food & Beverage as well as great discounts with our partners including car hire, travel, health insurance and technology)
Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
A genuine opportunity to build a career with Australia’s largest hotel operator industry leading training opportunities
A team of experienced professionals to grow alongside with
Ability to make a difference through our Corporate Social Responsibility activities
Laundered uniform
Duty Meal