The Assistant Stage Manager supports the Production Stage Manager and Special Events Coordinator in the operation and execution of theatrical performances for The Polar Express™ Train Ride. This role oversees rehearsals, supervises cast members, maintains show quality, and manages props, costumes, and event accessories. The position coordinates with various departments to ensure safe, consistent, and high-quality guest experiences.

Responsibilities

Assist with all cast rehearsals before and throughout the operating season.
Supervise performers to ensure each performance is delivered safely, consistently, and according to production and licensing standards.
Work alongside Front of House, Ticket Office, Train Operations, Facilities, Security, and other departments to ensure effective communication and coordinated event operations.
Demonstrate sound judgment and the ability to think quickly in high-pressure situations, adapting to operational delays, weather conditions, technical issues, staffing changes, and other unexpected challenges while preserving the quality of the guest experience.
Monitor show quality and provide coaching, feedback, and performance direction to maintain a high-quality guest experience.
Assist with recruiting, onboarding, training, and mentoring new cast members.
Ensure performers follow company policies, safety procedures, licensing
Help maintain inventory of all performance props, costumes, set pieces, and event accessories.
Inspect, organize, distribute, and store production materials before and after each operating day.
Foster a positive, professional, and collaborative work environment that promotes teamwork, accountability, and continuous improvement.

Requirements

Previous experience in stage management, theatrical production, live entertainment, event management, or a related field preferred.
Demonstrated leadership experience supervising teams in a fast-paced, guest-focused environment.
Excellent organizational, communication, and interpersonal skills.
Strong coaching and leadership abilities with a commitment to developing performers and maintaining high production standards.
Ability to remain calm, adaptable, and decisive under pressure.
Proven problem-solving skills with the ability to make sound decisions in rapidly changing situations.
Experience coordinating multiple priorities while maintaining exceptional attention to detail.
Ability to work evenings, weekends, holidays, and extended seasonal hours.
Ability to stand and walk for extended periods, lift up to 40 pounds, and work indoors and outdoors in varying weather conditions.