Facilities & Workplace Experience Sr. Specialist - Korea

As the Facilities & Workplace Experience Sr. Specialist, you will take ownership of day-to-day workplace operations, vendor relationships, onsite services and employee activations at our Korea Guest Services office. You will act as the key Facilities & Workplace Experience lead for the location, working closely with on-site teams to support operational needs and coordinate workplace priorities. You will also partner with the Events & Activations team and other People & Culture partners to deliver employee moments, onsite engagement and activation needs within the space.

Responsibilities

• Acting as the primary onsite Facilities & Workplace Experience contact for the office, ensuring employees and guests have a safe, welcoming, functional and well-supported workplace experience
• Building strong working relationships across business units, partners and stakeholders to understand workplace needs and support the location effectively
• Responding quickly and effectively to workplace requests, ensuring issues are resolved with timely, thoughtful and quality service
• Maintaining vendor, contractor and landlord relationships to support smooth day-to-day operations across office services, supplies, maintenance and workplace needs
• Supporting the planning, coordination, communication and delivery of facilities maintenance, workplace improvements and projects
• Conducting regular workplace reviews and identifying opportunities to improve operations, service delivery, overall experience and workplace quality
• Supporting security and health & safety efforts to ensure compliance and maintain a safe workplace for everyone
• Overseeing office supply management, including inventory, ordering and restocking to support day-to-day workplace operations and activations
• Partnering closely with the Employee Activations team and People & Culture partners to plan and lead onsite programming, employee moments, activations and events within the space
• Coordinating and executing workplace activations, including space setup, tear down, scheduling, catering coordination, workplace postings and onsite logistics
• Coordinating employee activation communications where required, including onsite signage, workplace postings and operational updates tied to events or programming
• Staying connected to workplace experience trends, hospitality standards and employee engagement best practices to help continuously improve how the space is operated and experienced
• Deliver regular project/workstream status updates and reporting to leadership, proactively identifying risks and roadblocks to ensure seamless planning and delivery across all activations and initiatives
• Supporting other office projects, tasks and duties as needed, with flexibility to adapt as the location and business needs evolve

Requirements

• You have 5+ years of experience in facilities, workplace experience, events, operations, project coordination or a related field
• You are a strong problem solver who can assess what is needed, take initiative and follow through with practical solutions
• You enjoy variety in your work and are comfortable moving between workplace operations, employee activations, vendor coordination and cross-functional support
• You are social, approachable and able to build strong relationships with teams, guests, vendors and partners
• You bring a service-minded, hospitality-focused approach to creating a positive employee and guest experience
• You are highly organized, detail-oriented and able to manage multiple priorities
• You communicate clearly and confidently, both verbally and in writing
• You are comfortable supporting workplace communications, including signage, digital updates, slide decks, emails and operational messaging
• You have experience coordinating with vendors, contractors or external partners to deliver services, events or workplace needs
• You are collaborative, proactive and able to move work forward as priorities shift
• You handle confidential or sensitive information with care and discretion
• You look for opportunities to improve how things work, seek the best solution and bring a bias toward practical action
• You are passionate about the brand, the products we make and getting outside to live it