The Event Services Coordinator provides professional client services support in the planning, organization, and management of events within the facility. This role monitors event logistics and coordinates all event tasks from booking through conclusion. The coordinator supports Event Managers, manages small-scale events, and serves as the primary liaison between clients and facility departments to ensure successful execution.

Responsibilities

Works under the direct supervision of the Director of Event Services and the Assistant Director of Event Services.
Supports Event Managers in planning and organizing event logistics in coordination with stakeholders.
Manages small scale events, maintaining close contact with clients and facility staff to ensure successful execution.
Coordinates activities with service contractors and internal departments for event needs.
Guides stakeholders by interpreting and explaining contract provisions, policies, and procedures.
Coordinates event groups of up to 200 people; keeps clients informed about key deadlines such as floor plan submissions, meeting room set-up specifications, insurance requirements, invoices, and other relevant details.
Provides clear, concise, and timely communication of event requirements to appropriate Operations personnel.
Assists in scheduling operational set-ups and monitors facility operations to ensure service delivery.
Serves as the primary liaison between clients and facility departments throughout the event process.
Monitors in-house events and follows up on all client requests and concerns to ensure a successful experience.
Attends planning, organizational, and other relevant facility and event meetings in support of smooth operations.
Performs other duties as assigned.

Requirements

High school diploma or GED required, Associate's or Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field preferred.
Minimum of two (2) years of management or event management experience coordinating events in a convention center, conference center, arena, stadium, hotel, or other multi-purpose event facility serving conventions, trade and consumer shows, meetings, banquets, concerts, sporting events, and other large-scale events.
An equivalent combination of education, training, and relevant experience may be considered.
Working knowledge of convention center or event venue operations, facility services, event logistics, and related equipment.
Excellent verbal, written, and interpersonal communication skills.
Strong organizational, planning, and time management skills, with the ability to manage multiple priorities and meet deadlines.
Demonstrated problem-solving, decision-making, and customer service skills.
Ability to build and maintain positive working relationships with clients, vendors, and employees at all levels of the organization.
Professional demeanor, appearance, and strong work ethic.
Proven ability to thrive in a fast-paced, customer-focused environment.
Ability to work independently with minimal supervision while collaborating effectively as part of a team.
Ability to work a flexible schedule, including days, evenings, weekends, holidays, and extended hours as required by event schedules.
Proficient in Microsoft Office Suite programs, particularly Microsoft Word, Excel, Teams, and Power Point.

Nice to have

AutoCAD or comparable diagram drafting software a plus.
Momentus Elite (VenueOps) or comparable event planning software a plus.