Event Executive Weddings and Social

This position is part of the Sales & Events team, responsible for reactive group sales attached to events and weddings. The Events Executive prepares all event documentation, coordinates with hotel departments and customers to ensure consistent high-level service throughout pre-, during, and post-event phases, administers contracts, and inputs group bookings/rooming lists into the Opera booking system. The role involves direct client interaction and administrative work, requiring impeccable attention to detail and exceptional organizational skills.

Responsibilities

• To make a pre and post event call to organizers in order to maintain the relationship and to gain future business.
• Effectively manages customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities.
• To liaise with the Revenue team to ensure that rooms strategy is implemented appropriately.
• To understand the product we offer, including event space, room types/layouts, capacities, and event/restaurant menus.
• To conduct site visits, including walk-in appointments and participate in FAM Trips in a professional manner, demonstrating a full knowledge of the hotel products and services, and tailoring the benefits to meet the guests’ needs.
• To ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
• To ensure forecasted event & group revenue is up to date at all times.
• To build group bookings in all systems involved and book individual reservations related to events, to ensure that routings and billing instructions are correct.
• To work every other Saturday and occasional evenings.

Requirements

• Previous experience within Hotel Industry preferred – Experience in Weddings & Events, Opera booking system, Sales Force and specifically in dealing with groups/catering and delegations are highly desirable.
• Goal driven: commitment towards achieving hotel’s and team goals
• Ability to adapt - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Passion for Sales and understanding of processes; can effectively up sell products and services; can bring a sale to closure
• Strong communication skills (verbal, listening, writing)
• Confident, positive and proactive attitude and mind-set
• Able to work alone and within a team
• Excellent telephone etiquette
• Strong customer development and relationship management skills
• Effective decision making skills
• Good time management
• Strong organizational skills
• A strong level of English, both written and verbal is essential for this role.
• High school diploma or GED; experienced (1 - 2 years of experience) in the Reservations/ Event Booking Center or related professional area.

Benefits

• Discounts on hotel rooms, gift shop items, food and beverage
• Learning and development opportunities
• Recognition programs
• Wellbeing programs
• Encouraging management
• Team-spirited colleagues
• Meals at work
• Uniform
• 20 days holiday increasing with service plus bank holidays.
• Free gym access