Product Manager, Events & Nightlife

Dorsia is seeking a Product Manager to own the Events & Nightlife product end to end, covering the operator-facing iOS app for guest lists and door operations, as well as the member experience for discovering, purchasing, and RSVPing to tickets. The role involves deep systems work in real-time inventory, ticketing, access control, and pricing, paired with live operations at major events like Formula 1 and Art Basel. You will lead product vision, run live event delivery, and collaborate with engineering, design, and venue partners to ship high-quality experiences.

Responsibilities

• Own the product vision, roadmap, and priority calls for Events & Nightlife across the member app, ticketing, and operator tooling.
• Lead our operator iOS app, covering scanning and redemption, guest lists, checkpoints, and bulk check-in.
• Own venue org structure and permission management within the operator iOS as partners and teams scale.
• Own the end-to-end purchase-to-attendance experience for members, including checkout, ticket sharing and transfer, and post-purchase management.
• Design and iterate on real-time inventory, availability, pricing, gating, and allocation logic, including tiered member pricing and access rules.
• Ship RSVP and guest-list invites over SMS and push, with member-facing status such as going, maybe, and can't go.
• Manage operator-side guest status and build inventory logic that only counts confirmed guests.
• Run live event delivery for our biggest events, including RFID wristband and credentialing programs, manual QA test plans, and deployment runbooks.
• Own day-of door operations and launch go/no-go calls for every event.
• Build and operate AI agents and internal tooling to parallelize your own workstreams and make the event lifecycle driveable by automation.
• Own bug triage and quality for the events surface, from intake through prioritization to resolution.
• Work directly with venue partners, promoters, and internal operations to understand real-world workflows.
• Write the runbooks, feature guides, and decision records that keep the team running.
• Collaborate deeply with design and engineering to ship high-quality experiences quickly.
• Mentor junior teammates as the team grows.

Requirements

• 5+ years in product management roles, with a proven track record of owning consumer mobile app surfaces end to end.
• AI-native builder, with daily fluency building with LLMs, agents, and automation tooling to run parallel workstreams.
• Strong understanding of ticketing systems, inventory management, and availability logic.
• Deep familiarity with hospitality, and specifically nightlife, operations (tables, promoters, comps, late changes, real-time chaos).
• Comfort operating in ambiguity with a high level of ownership.
• Advanced analytical skills, including the ability to query, model, and interpret data using SQL and behavioral analytics tools.
• Excellent communication and storytelling skills, able to articulate complex UX challenges and inspire alignment toward a solution.
• Strong product intuition backed by rigorous user research, usability testing, and on-the-ground observation at live events.
• Builder's mindset with a bias for action and a relentless focus on the user.
• Comfortable with ambiguity, rapid iteration, and the occasional late night when a flagship event is live.

Nice to have

• Hands-on live event operations experience; RFID or NFC credentialing and on-site event delivery are a strong plus.