The Manager, Event & Venue Management will support operational planning and delivery for a group of competition venues for the Olympic and Paralympic Games. They will drive cross-functional operational integration, manage stakeholder relationships, and lead venue operations at Games-time. The role involves significant stakeholder management and large-scale venue planning and operational delivery experience.

Responsibilities

Plans cluster’s venues and takes responsibilities for running select meetings, facilitating FA conversation.
Collaborates with assigned FAs in negotiation of operational solutions during planning.
Documents event operational plans, creating clarity and alignment across the venue.
Accountable for delivery of the EVM planning processes for assigned venues, ensuring milestones and deliverables are achieved.
Drives integration across FAs, resolving cross-functional issues and managing operational risks to ensure plans are aligned and ready for implementation.
Manages select portions of the planning and delivery of test events for assigned venues, ensuring operational plans are validated and refined ahead of Games-time.
Manages stakeholder site visits and service level planning with all assigned stakeholders.
Supports the onboarding and training of the EVM team.
Develops policies, procedures and other operational documents and tools using centrally provided templates and guidelines.
Provides input into emergency management and other safety-related plans as required.
Manage select EVM cluster team members.
Manages BOH operations across assigned client groups and spaces, including Press, Broadcast, and Games Family, ensuring operations and services are delivered in line with agreed plans, policies and procedures.
Maintains oversight of client areas, ensuring spaces are operational and maintain throughout Games-time.
Leads venue walkthroughs, ensuring accreditation and access control points are correctly implemented and operating as planned.
Leads coordination of cross-functional issue resolution impacting BOH operations, escalating to the EGM where required.
Ensures effective delivery of client operations, including arrivals, access, and in-venue requirements.
Coordinates with Workforce and FA leads to ensure appropriate staffing plans are in place to support operations.
Manages and supports direct reports, ensuring clear direction and effective delivery of responsibilities.
Serve as a proxy for the EGM/Deputy EGM as required, coordinating venue-wide operations and maintaining continuity within the venue command structure.

Requirements

Minimum 5+ years of experience working in relevant roles in the venue or event management industry, working on major Games delivery, or major event properties, or event production companies.
Proven track record of planning and delivery of large-scale, complex event operations across multiple project phases including planning, readiness, and operation.
Skill working with executives and building cross-functional partnerships and influencing stakeholders across multiple functional areas
Experience managing diverse, high-performing teams
Negotiation skills and diplomacy in balancing competing interests
Experience working within a complex, cross-functional organization
Strong communication skills both written and oral
Ability to identify issues, analyze problems, and think creatively and innovatively to develop solutions-based approaches
Experience creating, developing, and refining business process and structure
Extremely detail-oriented with excellent organizational skills
High EQ and strong interpersonal skills with a proven track record as a relationship builder
A high energy level, entrepreneurial spirit, and the ability to manage through a period of growth and change
Demonstrated commitment to co-creation and collaborative decision making
Fluent working with Office suite products including Microsoft Excel and Power-Point
Bachelor’s degree required or equivalent work experience

Nice to have

Past Games experience is a plus