The Assistant Meeting and Event Operations Manager supports the strategic initiatives and objectives of the M&E department, supervising day-to-day operations and leading the Meetings & Events team. The role involves ensuring rooms and event spaces are prepared to a high standard, coordinating with clients and internal departments, managing event requirements and last-minute changes, and ensuring an excellent guest experience throughout each event. You will also support the team during busy periods, conduct shift briefings and handovers, resolve operational issues, and maintain high standards of service, presentation, and health & safety. The role includes hands-on involvement in evening events, including dinner service.

Responsibilities

The Assistant M&E Operations Manager will support the strategic initiatives and objectives of the M&E department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As Assistant Meetings and Events Manager you’ll be the backbone of the team as you’ll be working with your Head of Department to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to be passionately involved in the M&E department’s smooth running.
The role involves leading the Meetings & Events team, ensuring rooms and event spaces are prepared to a high standard, coordinating with clients and internal departments, managing event requirements and last-minute changes, and ensuring an excellent guest experience throughout each event.
You will also support the team during busy periods, conduct shift briefings and handovers, resolve operational issues and ensure high standards of service, presentation and health & safety are consistently maintained. The role will also include hands-on involvement in evening events, including dinner service.

Requirements

The ideal candidate will have previous hospitality or events experience, strong leadership and communication skills, excellent attention to detail and a proactive, customer-focused approach.
Be a vibrant host for guests and an expert in recognising their needs
Have great communication skills- it’s important to establish relationships with organisers!
Coach and train new team members- we want everyone to enjoy their new role
Undertake Duty Manager shifts as required- this is a great way to get out and about in the hotel and meet new people
Have prior experience using Audio-Visual (AV)

Benefits


Some of the perks our Assistant Meeting and Event Operations Manager could enjoy include:- Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression