As an Event Support Specialist (Ticketing), you will support Ticketmaster clients in all their event management needs, including building events in Microflex, making updates based on client work requests, and supporting clients who self-program events. You will collect, review, and input accurate data into Ticketmaster ticketing systems following best practices, then verify the output. You will work closely with clients, promoters, and internal departments to ensure events are configured correctly and service level agreements are met. This role is part of the Event Support Team in the Central Europe Region and involves continuous training on new products and features.

Responsibilities

Program events with accuracy and according to best practices and standard operating procedures defined.
Accurately input event data into Ticketmaster Ticketing Systems and identify and resolve event related errors.
QA event configurations as required to confirm these meet quality levels.
Meet and exceed Event Management service level agreements.
Inform accurately in Salesforce event management information throughout the different Event Life-cycle stages.
Work with clients, promoters, and internal departments such as marketing, finance, fan experience, fulfillment and client support, when creating events and distributing information regarding those events
Support clients on the usage of Ticketmasters own products that are related to Event Management processes: nxMenu 3.03, TM1 Events, TM1 Reports, etc.
Configure events to allow other satellite products to operate, like TM1 Access, TM1 Flex, TM1 Amplify, etc.
Bridge seatmap requests to the Hub and quality review these as delivered.
For those clients with a Client Support Specialist (CSS) assigned, work closely with the CSS to understand how to better serve the client.
Actively work with Fan Experience teams to facilitate event configuration information as needed to answer any customer questions or claims
Build and cultivate excellent client and interdepartmental relationships.
From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist and the Event Support Manager
Receive continuous training on new product and features and how they need to be operated

Requirements

This job requires a high level of computer affinity with excellent and fast data entry skills and knowledge of the Microsoft product suite
Ability to successfully handle multiple priorities and the same time and still be able to prioritize new incoming tasks and reschedule existing assignments.
Service oriented, working with accuracy, structure, and organisation, delivering consistent quality service.
Ability to communicate effectively with clients from the local market and markets within the region (German and English skills needed).
Rigorous following standard operational procedures and attention to detail.
Certain degree of creativity, latitude, problem solving and a proactive mindset is required.
Previous Event Management or Box Office experience a plus.
Overall awareness of the entertainment and sports business is important.
Knowledge of how TM departments impact on one another, and on outside clients is a plus.
Must have the ability to accommodate a flexible schedule including some weekends, evenings, and holidays.
Excellent written and oral communication skills, good organizational skills, and attention to detail