The Event Specialist supports the Events team at the TWA Hotel JFK NYC, serving as the housing and billing contact for hotel group clients from pre-arrival through departure. Responsibilities include processing reservations, setting up billing accounts, tracking deposits, preparing group bills, and coordinating with various departments to ensure successful events. The role requires strong organizational and communication skills and a flexible schedule to meet hotel demands.

Responsibilities

Work with hotel group clients to ensure a successful event by serving as the housing and billing contact from pre-arrival through departure.
Process all reservation requests, changes, and cancellations received.
Identify guest reservation needs, determine the appropriate room type, and verify availability of the room type and rate.
Accommodate and document special requests.
Set up proper billing accounts according to accounting policies.
Properly track event deposits received, including group advance deposits and final payments.
Prepare Preliminary Group Bills and Final Group Bills.
Prepare, review, and issue bills, invoices, and account statements according to company procedures.
Provide excellent service to both internal and external customers.
Work closely with various departments to ensure successful groups from pre-arrival through final billing.
Perform additional duties as assigned by the Manager.

Requirements

College preferred.
At least 1 year of related work experience.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to multitask and work in a fast-paced environment.
Aptitude for self-motivation.
A can-do attitude and a hands-on approach.
Flexible schedule with the ability to work days, nights, holidays, and weekends based on the demands of the hotel.

Benefits

Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members