The Conference Services Manager at Wyndham I-Drive Avanti Resort takes ownership of group business from sales turnover through final execution, serving as the key connection between clients and hotel teams. They plan, detail, and upsell event experiences, conduct planning meetings and site inspections, and coordinate with multiple departments to ensure seamless event delivery. The role requires maintaining a strong presence during events, monitoring billing and revenue opportunities, and using feedback to improve the guest experience.

Responsibilities

Own assigned group business from Sales turnover through event completion and final billing
Build strong relationships with meeting planners and clients, creating a smooth and personalized planning experience
Plan, detail, and upsell event experiences, including meeting space, menus, timelines, AV, décor, and special requests
Conduct planning meetings, pre-conference meetings, and site inspections
Prepare and distribute accurate BEOs, event resumes, diagrams, and operational details
Serve as the primary liaison between clients, Sales, F&B, Banquets, Front Office, Housekeeping, Engineering, Accounting, and other hotel departments
Anticipate client needs and proactively identify solutions before challenges arise
Maintain a strong presence during events to ensure expectations are being met in real time
Partner closely with Banquets and F&B leadership to ensure seamless event execution
Monitor event details, billing, revenue opportunities, and contractual commitments
Use guest and planner feedback to continually improve the event experience

Requirements

3–5 years of hotel conference services, catering, or event management experience
Experience managing groups and events in a full-service hotel or resort environment
Large meeting/event space experience preferred
Strong knowledge of BEOs, event resumes, banquet operations, and group servicing
Experience working directly with third-party meeting planners and clients
Experience with Delphi and Microsoft Office, including Word and Excel
Strong organizational skills with the ability to manage multiple groups, deadlines, and changing priorities
Excellent written and verbal communication skills
Confident, polished professional presence when working with clients and hotel leadership
Ability to think quickly, problem-solve, and remain composed in a fast-paced event environment
Collaborative, hands-on, team-first leadership style
Flexible schedule, including evenings and weekends based on event needs
Valid driver’s license
Ability to occasionally lift up to 20 lbs.