Event Office Administrator - Guest Experience (Part-Time)

The Event Office Administrator is responsible for the operation of the Event Operations Offices, the Guest Experience Office, and Podiums during events. They serve as the communication liaison for positive resolution of event-related guest issues, monitoring and dispatching staff, providing administrative support, and facilitating guest accommodations and programs. The role requires on-site presence and a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Monitors and documents radio, telephone and chat communication and dispatches appropriate staff to resolve event-related issues, escalating issues appropriately.
• Works with department leaders to communicate all staff assignment needs and distributes radios and event-related equipment to team. Provides administrative support to all event staff.
• Works with Disabled Services group on seat relocations by tracking inventory and facilitating distribution of relocation seats; Maintains inventory of Assistive Listening Devices (ALDs), wheelchairs, and sensory bags, and provides assistance to guests requesting an accommodation.
• Facilitates Designated Driver program and any new customer focused events/activities.
• Prepares and distributes reports company-wide, summarizing event activities and labor calls.
• Maintains a friendly and team-oriented demeanor towards coworkers.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Requirements

• Previous experience in Arena/Theater operations role is required.
• Must have excellent verbal and communication skills along with excellent interpersonal skills, and comfortable interacting with all levels of management and government agencies.
• Must be able to handle sensitive, heightened customer situations onsite, with ability to multi-task in a highly urgent environment.
• Proficient in MS Office.

Benefits

• At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.