We are seeking a strategic and commercially minded Senior Product Manager – Event Experiences to own the vision, strategy, investment direction and long-term evolution of Tennis Australia's Event Apps portfolio. These critical digital products support the Australian Open, Summer of Tennis and other major events, enabling exceptional experiences for players, workforce teams, volunteers, officials, media, hospitality partners and event operations. Working closely with senior business and technology stakeholders, you'll shape portfolio priorities, drive product discovery, influence investment decisions and ensure our event-critical products deliver customer value, operational excellence and event readiness. You'll also identify opportunities to leverage AI and emerging technologies to enhance experiences, improve outcomes and support long-term platform sustainability.

Responsibilities

Owning the product vision, strategy and roadmap for Tennis Australia's Event Apps portfolio, ensuring priorities align with customer needs, operational requirements, event readiness and strategic objectives
Driving product discovery with players, workforce teams, officials and event stakeholders to identify opportunities, solve pain points and inform roadmap, prioritisation and investment decisions
Owning portfolio investment recommendations, business cases and product lifecycle decisions across a mix of SaaS platforms, enterprise systems and bespoke digital products, balancing customer value, operational effectiveness, risk and long-term sustainability
Influencing and aligning senior business, operational and technology stakeholders to ensure product priorities, investment decisions and delivery outcomes support Tennis Australia's strategic objectives
Partnering with Product Owners, Delivery Leads, Business Analysts, Engineering, Architecture and Technology Operations teams to deliver product outcomes, manage dependencies and support scalable, sustainable solutions
Using customer feedback, analytics, operational insights and AI-enabled tools to optimise product performance, adoption, product health and future investment recommendations
Evaluating vendor platforms, partner capabilities and emerging technologies, providing trusted recommendations that support customer, operational and strategic outcomes
Providing thought leadership across Digital, helping to strengthen product management practices and improve collaboration across product, delivery and technology teams

Requirements

Bring extensive experience leading complex digital products or portfolios, with a proven track record of shaping strategy, influencing investment decisions and delivering measurable business outcomes
Demonstrate exceptional stakeholder engagement and executive influencing skills, with the ability to build trusted relationships and navigate competing priorities across business, technology and operational environments
Have proven experience in product strategy, roadmap development, product discovery, user research, prioritisation frameworks and Agile product development methodologies
Be highly analytical and customer-focused, using qualitative and quantitative insights to inform product strategy, investment recommendations and lifecycle decisions
Have experience working across complex technology ecosystems, including SaaS platforms, enterprise applications, web and mobile products, and integrated digital services
Demonstrate experience leveraging AI-assisted tools and emerging technologies to improve discovery, analysis, prioritisation, planning, communication and product innovation
Be comfortable operating in ambiguity, exercising strong commercial and operational judgement, and balancing strategic thinking with practical delivery outcomes
Hold (or be willing to obtain) a current Police Check and Working with Children Check
Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia

Benefits

Career development with a range of formal education and on the job training opportunities
Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & John Cain Arena
Health & wellbeing benefits, including access to CorePlus Pilates and other wellbeing initiatives
Onsite gym, tennis facilities & free onsite car parking
Salary packaging & a range of discounts from our sponsorship partners
Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees