The Operations Manager, Venues and Events will lead the planning and on-site operational delivery of external-facing events across Vanderbilt's campus, including athletic facilities, academic buildings, and campus venues. This role ensures seamless event logistics, oversees audiovisual execution, manages vendor relationships, and supervises part-time event staff. The position serves as a key operational partner across multiple business units, including West End Tower, Conferences & Events, Catering & Events, and external athletic events.

Responsibilities

Lead end-to-end operational planning and execution for external events across Vanderbilt venues
Oversee event setup and teardown, ensuring timelines, layouts, and standards are met
Partner with internal stakeholders to deliver high-quality, revenue-generating events
Serve as on-site operations lead for assigned events, troubleshooting in real time
Manage AV planning and execution for events, including coordination with internal teams and external vendors
Ensure proper equipment setup, testing, and on-site functionality
Act as the primary point of contact for all AV-related needs during events
Coordinate with third-party vendors including production, rentals, AV, and other service providers
Ensure vendors meet Vanderbilt standards, timelines, and contractual obligations
Support sourcing and building a preferred vendor network
Recruit, train, schedule, and supervise a team of part-time event staff
Provide clear direction and accountability to ensure operational excellence
Foster a culture of communication, professionalism, and responsiveness
Support operational needs for:
o West End Tower (hotel operations and event activations)
o Conferences & Events (external conferences and programs)
o Catering & Events (internal and external catering activations)
o Athletic facility rentals and external sporting events
Collaborate across departments to ensure a unified and consistent client experience

Requirements

5 years of experience in event operations, venue management, or related field
A bachelor's degree from an accredited institution of higher education is necessary.
Strong knowledge of event logistics, production, and AV systems
Experience managing vendors and part-time or hourly staff
Ability to manage multiple events and priorities in a fast-paced environment
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal skills

Nice to have

Experience in university, sports, or large-scale venue environments
Familiarity with athletic facility operations and event production
Working knowledge of AV systems, production workflows, and event technology