Polar Event Supervisor - Seasonal

The Event Supervisor on The Polar Express is responsible for overseeing the day-to-day operations of the event process, ensuring that all elements run smoothly, efficiently and according to the schedule. This role serves as a vital connector between departments, overseeing event logistics and collaborating closely with the Production Supervisor to ensure seamless execution while supporting the creative direction of the production. The Event Supervisor plays a vital role in creating a magical experience for up to 2,376 riders nightly during the 8-week event.

Responsibilities

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
• Responsible for the effective enforcement of all Xanterra and Grand Canyon Railway hospitality standards, procedures, policies, and environmental program cultural pillar.
• Supervise and coordinate daily event activities, making sure all areas of the event work together seamlessly.
• Communicate effectively with the Production Supervisor to resolve issues, address technical or artistic needs, and maintain the integrity of the production.
• Facilitate problem-solving and adapt to evolving production requirements, including managing changes and troubleshooting workflow bottlenecks.
• Accommodates guests by established guidelines, professionally manages stressful situations in a public setting, and promptly resolves guest concerns.
• Establishes and maintains effective professional working relationships with staff, co-workers, directors, and other departments, working together in a positive work environment.
• Oversees training and supports cast members to ensure exceptional performance and adherence to the company standards.
• The Event Supervisor works directly with the Production Supervisor to manage 30-40 cast members during the nightly shows.
• Assign passenger cars, manage work schedules, and direct daily activities to maintain smooth and efficient operations.
• Monitor and evaluate staff performance, provide feedback, and implement improvements as needed.
• Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
• Handles biohazard clean-ups.
• Maintains organization and flexibility in carrying out daily job duties.
• Practices good judgment when making decisions regarding guest service.
• Responsible for compliance with all health and safety regulations enforcing sanitary practices and reporting train maintenance repair issues to the conductor.
• Perform routine periodic walk-throughs in passenger cars; working closely with all production staff to ensure all levels of guest service and safety protocols are being followed to ensure a secure environment for both guests and staff.
• Complete training or certifications related to the job; Railroad Safety 101, CPR/First Aid, & Serve Safe.
• Other duties as assigned.

Requirements

• Minimum 1 year of previous supervisory experience, in hospitality, transportation, or event production.
• Minimum 3 years of previous customer service experience in hospitality.
• Must possess a valid/clear Arizona Driver’s License and be able to comply with the Xanterra/GCR Vehicle Policy.
• Must possess the ability to work evenings and weekends.
• Must be at least 19 years of age.

Nice to have

• Experience working in event production.
• Education in event production.
• Experience in train operations or related fields is highly desirable.

Benefits

• Free Grand Canyon Railway Train Tickets!
• Free Employee Run Train Tickets!
• Property Discounts and More!
• MEC ( Minimal Essential Coverage )
• Sick Time